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                    <p>You are here: <a href="http://www.kayako.com/">Kayako</a> » <a href="http://www.kayako.com/solutions/">Solutions</a> » <a href="http://www.kayako.com/solutions/hosted-support-desk/" class="active">Hosted support desk</a></p>
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                        <h1>Help desk hosting services</h1>
                        <p>Each of our <a href="http://www.kayako.com/solutions/">solutions</a>
are available as a hosted service. You could be up and running in
minutes, with a fully functional support desk. We will take care of the
installation of your support desk and the maintenance of the web
server, while you spend your time on your organization.</p>

                        <h2>Our infrastructure</h2>
                        <img src="images/level3.gif" alt="Level 3 logo" style="float: right; padding-left: 6px;">
                        <p>Our
web servers are hosted in one of the world class Softlayer data
complexes, based in the United States of America. We deploy the latest,
most efficient hardware which is hosted on a robust peer-connected
network. Data carriers such as <a href="http://www.nttamerica.com/" rel="nofollow">NTT</a>, <a href="http://www.level3.com/">Level 3</a>, SAVVIS, <a href="http://www.internap.com/" rel="nofollow">Internap</a> and <a href="http://www.globalcrossing.com/" rel="nofollow">Global Crossing</a> provide international connectivity.</p>
                        <p>Since
our inception, we have been providing hosted support desk services to
more than two thousand organizations of all sizes, including large
corporations. They trust our technicians to take care of their business
critical support centers.</p>
                        <img src="images/pingdom.gif" alt="Pingdom logo" style="padding: 6px 0pt 0pt 6px; float: right;">
                        <p>Hundreds of eyes keep a lookout for your support desk. The data center <abbr title="Network Operations Center">NOC</abbr>, our own systems and the third-party service <a href="http://www.pingdom.com/">Pingdom</a> monitor the availability of your support desk from many locations worldwide.</p>

                        <h2>Support and upgrades included</h2>
                        <p>Access
to technical support and future software releases is available for as
long as your subscription is active. You can upgrade your support desk
in a single click, using the automated upgrade facility.</p>

                        <h2>What can I customize and what are the restrictions?</h2>
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                            <a id="thumb1" href="http://media.kayako.com/site/1/img/solutions/hosted/customization_l.png" class="highslide" onclick="return hs.expand(this)">
                                <img src="images/customization_s.gif" alt="Customizing the look and feel of the support desk using the integrated template manager." title="Template manager" width="324" height="121">
                            </a>

                        <p>Just
like our self-hosted customers, you can customize the look and feel of
your support desk front-end. You are also able to include additional
images and logos, but these files must be hosted by you.</p>
                        <p>We
employ a fair use policy that ensures high availability and good
service for our customers' support desks. The fair use policy
stipulates that the operation of your support desk should not affect
the service we can offer to our other customers. If you begin to
outgrow our hosted service, we have a number of upgrade options that we
can discuss with you.</p>
                        <p><a href="http://www.kayako.com/company/agreements/">Read the hosted services terms and conditions</a>.</p>
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                        <h2>Starting at $39.95 per month</h2>
                        <p>The prices quoted below include an unlimited number of seats and users.</p>
                        <ul class="squarelist">
                            <li><strong><a href="http://www.kayako.com/solutions/supportsuite/">SupportSuite</a>:</strong> $49.95 per month or $499.95 per year</li>
                            <li><strong><a href="http://www.kayako.com/solutions/esupport/">eSupport</a>:</strong> $39.95 per month or $399.95 per year</li>
                            <li><strong><a href="http://www.kayako.com/solutions/liveresponse/">LiveResponse</a>:</strong> $39.95 per month or $399.95 per year</li>
                        </ul>
                        <p>Compare our <a href="http://www.kayako.com/solutions">support desk solutions</a> or find out about <a href="http://www.kayako.com/purchasing/">ordering your hosted support desk</a>.</p>

                        <h2>Benefits of the hosted support desk service</h2>
                        <ul class="squarelist">
                            <li>Instant set up - be up and running in minutes</li>
                            <li>We will take care of the installation and hosting of your support desk</li>
                            <li>One-click upgrades in the future</li>
                            <li>Hosted on a reliable, internationally peered network</li>
                            <li>Completely customizable and brandable</li>
                        </ul>


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